WE COME TO YOU
We ship to US & Canada from this site. If you are located in another country, please visit www.hermetica.com.
WE PREPARE YOUR PARCELS…
Orders are prepared from Monday to Friday, except public holidays. If you are a US resident, we offer you complimentary ground shipping. We work with USPS Ground and Air to ensure the best delivery possible to you.
We commit to prepare your order within 24 hours. Delivery times are estimated based on the carrier and depend on the destination. That way you can choose the best option for you and enjoy Hermetica as fast as possible.
USA: USPS Ground (4-5 working days): Complimentary on all orders
USPS Air (2-3 working days): $20
Canada : USPS Ground (5-10 working days): $8 for sampling kits only, $20 for all other products
Complimentary shipping on orders >$150.
WE NEED YOUR SIGNATURE
USPS Ground and Air Delivery deliver parcels only against signature. Please make sure to provide a delivery address where you are available to receive the parcel. You can track the order using the identification number given when the package is shipped. Customs duties and other local taxes may be required, please note that Hermetica is not liable for any fees or delays occurring due to this. Check carefully your order and its content at delivery and refuse the parcel if it shows any sign of damage/issue.
NOT YET FALLEN IN LOVE? WE ACCEPT RETURNS
We accept returns for all our unopened products (with the exception of the sampling kits) up to 28 days after reception of the parcel. Upon receipt of your order, please use the sample included in your order to try your fragrance to avoid opening the full size purchased product.
We can only accept returns if the protective sealing is fully intact and the product in perfect condition. We reserve the right to deny returns if the products show signs of opening and/or use.
You are responsible for the shipping of returned items back to Hermetica warehouse. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at your own expense. Refunds for returned merchandise will be made within 14 days upon the return of the product to the original purchaser’s credit card. Note that additional duties and/or custom taxes will not be refunded, neither will shipping costs.
Please note that we don't accept returns at physical Hermetica point of sales for products that have been purchased on Hermetica Site. Exchanges are not available. To request a return, please contact firstname.lastname@example.org
WE ARE HERE FOR YOU
For any feedback, question about our products or enquiry about your order, just reach out to us: email@example.com