Shipping & Returns

WE COME TO YOU

We ship to USA or Canada, for shipping to other countries please visit hermetica.com.

 

WE PREPARE YOUR PARCELS…

We attempt to ship orders within 24-48 hours (excluding weekends, holidays and holiday observance days.) Please note that during certain high volume times (promotions, holiday seasons, etc) it may take us an additional 24-48 hours (excluding weekends, holiday and holiday observance days) to process and ship your order.

We absolutely make every effort to ship your order as quickly as possible. Although we work very hard to keep our inventory up to date and accurate, there are times where discrepancies are discovered or the condition of a product doesn’t meet our standards which could cause a delay in completing your order. We also make every effort to contact you with any issues that might delay your order.

Orders containing a large amount of samples (10+) or custom sample packs may also take an additional 24-48 hours to ship as most of our samples are made to order to keep them fresh and in the best possible condition when you receive them. Other factors that may delay your order are severe weather or other emergency situations, issues with billing and shipping address’ not matching what is on file with the payment used, and security flags received from the bank or credit card company requiring us to confirm information before completing the shipment.

We want to give you the best possible shopping experience and we know processing and transit time is a big part of that so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.

 

USA

Method

Cost

Expected Arrival

Free Shipping (order $20+)

Free

5-7 business days (continental U.S.)

Standard (orders $19.99 & less)

$ 4.50

5-7 business days (continental U.S.)

Expedited Shipping

$ 20.00

 2-4 business days (continental U.S.)

 

CANADA

Method

Cost

Expected Arrival

Free Shipping (orders $180+)

Free

2-4 weeks

Standard Shipping

$ 15.00

2-4 weeks

 

*Please allow up to 72 hours for your order to be processed before shipment. Note, 2nd day express shipping methods account for transit time only, not including the order processing period.

Please note we do not ship to PO Boxes for orders over $150.00, as signature is required.

 

Sales Tax; Customs.

Sales tax, customs fees, tariffs or duties are not included in pricing.

Orders shipped to Canada could be charged with customs fees. You may receive a separate invoice from FedEx for these customs costs. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package. Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

NOT YET FALLEN IN LOVE? WE ACCEPT RETURNS

All returns are subject to inspection. Damaged returns may result in store credit. Any return requests made after 10 business days from delivery date will not be refunded.  We accept returns for all our unopened products (with the exception of the sampling kits and individual samples). Upon receipt of your order, please use the sample included in your order to try your fragrance to avoid opening the full size purchased product.

We can only accept returns if the protective sealing is fully intact and the product in perfect condition. We reserve the right to deny returns if the products show signs of opening and/or use.

You are responsible for the shipping of returned items back to Hermetica warehouse. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at your own expense. Refunds for returned merchandise will be made within 14 days upon the return of the product to the original purchaser’s credit card. Note that additional duties and/or custom taxes will not be refunded, neither will shipping costs.

Please note that we don't accept returns at physical Hermetica point of sales for products that have been purchased on Hermetica Site. Exchanges are not available. To request a return, please contact contactusa@hermetica.com

 

WE ARE HERE FOR YOU

For any feedback, question about our products or inquiry about your order, just reach out to us: contactusa@hermetica.com

FREE SHIPPING OVER $20   –   CLEAN & GREEN   –   ALCOHOL-FREE & MOISTURIZING   –   CRUELTY FREE & VEGAN   –   100% SECURE CHECKOUT
FREE SHIPPING OVER $20

"Fragrances that are clean, cruelty-free and the result of green, aka sustainable, chemistry"

"Green inside and out, from the striking refillable bottle of recycled glass to the fragrance molecules that are sustainably sourced."

"A case for clean, sustainable perfume that still feels luxurious."